Refund & Return Policy

Thank you for shopping with IBRA Handicrafts We hope you love our handmade handicrafts bags as much as we do. However, if you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at [customer service email or phone number] to obtain a return authorization. Once your return is authorized, you will receive further instructions on how to proceed.

Please note that customers are responsible for return shipping costs unless the item received was damaged or defective upon arrival.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you would like to exchange your item for a different color or style, please contact our customer service team to arrange for an exchange. Similar to returns, customers are responsible for shipping costs associated with exchanges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at ibracrafts@gmail.com Ph No. 8383933880